Privacy Policy
Effective Date: August 17, 2026
Vana Automated Solutions LLC (“Vana,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide when using our website, services, and communications. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices available to you.
1. Information We Collect
Depending on how you interact with Vana, we may collect: name and contact information, including phone number and email address; business information; information submitted through forms or other communications; appointment and scheduling information; information contained in communications with businesses using our services; website usage and technical information, such as IP address, browser type, device information, and pages visited; and information necessary to provide, maintain, secure, and improve our services. We only collect information reasonably necessary for the purposes described in this Privacy Policy.
2. How We Use Information
We may use collected information to: provide and operate our services; respond to inquiries and requests; facilitate appointment scheduling and confirmations; provide automated SMS and other communications on behalf of businesses using our services; respond to incoming messages; provide missed-call text-back functionality; improve and maintain our services; monitor service performance and security; prevent fraud, abuse, or unauthorized activity; comply with applicable legal obligations; and communicate with you about our services when permitted by law.
3. SMS and Text Messaging
If you provide your phone number and consent to receive text messages, you may receive SMS communications related to the services or business you interacted with. Depending on the applicable business and the service requested, messages may include responses to inquiries, appointment scheduling communications, responses to missed calls, and other service-related messages. Message frequency may vary. Message and data rates may apply. You can opt out of SMS communications at any time by replying STOP. After you send STOP, you may receive a confirmation message and will no longer receive additional messages unless you subsequently provide consent. For assistance, reply HELP or contact the business associated with the communication. Consent to receive SMS messages is not a condition of purchasing goods or services. We do not sell or share mobile phone numbers or SMS opt-in information for third-party marketing purposes.
4. How We Share Information
We may share information with: businesses that use Vana's services, when necessary to provide those services; service providers and technology partners that help us operate our business; communication providers used to deliver SMS, email, or other communications; scheduling and calendar providers when necessary to schedule appointments; hosting, database, analytics, security, and infrastructure providers; government authorities or other parties when required by law or when reasonably necessary to protect rights, safety, or security; and parties involved in a business transfer, merger, acquisition, or similar transaction. We do not sell personal information. Mobile phone numbers collected for SMS consent will not be shared with third parties or affiliates for marketing purposes.
5. Third-Party Service Providers
Vana may use third-party technology providers to provide and operate our services. These providers may process information on our behalf and may include providers for SMS and telecommunications services, email delivery, artificial intelligence services, cloud hosting and databases, appointment scheduling and calendar integrations, payment processing, analytics, and security. These providers may process information according to their own privacy policies and applicable agreements.
6. Artificial Intelligence
Some Vana services use artificial intelligence to assist with communications, lead qualification, frequently asked questions, appointment scheduling, and related business functions. AI-generated responses are intended to assist with customer communications and may not always be accurate or complete. Businesses using Vana's services remain responsible for the information, services, pricing, policies, and instructions provided to their customers.
7. Data Retention
We retain information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate business interests. When information is no longer reasonably necessary, we may delete or anonymize it in accordance with our policies and applicable law.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, use, alteration, disclosure, or destruction. However, no electronic transmission or storage system can be guaranteed to be completely secure.
9. Cookies and Website Technologies
Our website uses only the cookies and similar technologies that are strictly necessary to operate and secure the website, remember your preferences, and understand basic website usage. We do not use unnecessary tracking or advertising cookies, and we do not sell your information to advertisers. You may control or disable cookies through your browser settings at any time.
10. Your Choices and Rights
Depending on applicable law, you may have rights regarding your personal information, including the ability to request access to certain information we maintain about you, request correction of inaccurate information, request deletion of information, opt out of certain communications, and withdraw consent where applicable. To make a privacy-related request, contact us using the information below.
11. Children's Privacy
Our services are not directed toward children under 13, and we do not knowingly collect personal information from children under 13.
12. Third-Party Links
Our website or communications may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of third-party services before providing them with personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the Effective Date at the beginning of this Privacy Policy. Continued use of our services after an update means the updated Privacy Policy applies to your continued use of the services to the extent permitted by law.
14. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact: Vana Automated Solutions LLC. Email: vanaautomatedsolutions@gmail.com. Website: https://vanaautomatedsolutions.com/.