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Terms and Conditions

Effective Date: August 17, 2026

These Terms and Conditions (“Terms”) govern your use of the website and services provided by Vana Automated Solutions LLC (“Vana,” “we,” “us,” or “our”). By accessing our website or using our services, you agree to these Terms.

1. Our Services

Vana provides business automation services that may include:

  • AI-powered customer communications
  • SMS messaging and automated text responses
  • Missed-call text-back
  • Lead qualification
  • Appointment scheduling
  • Appointment confirmations where included in the selected plan
  • Frequently asked question responses
  • Email communications
  • Calendar integrations
  • Reporting and related automation services

The specific services provided to a business depend on the package, agreement, or subscription selected by that business.

2. AI-Powered Communications

Some of our services use artificial intelligence to communicate with customers and assist businesses with customer service and scheduling.

  • AI-generated responses may occasionally contain errors, omissions, or inaccurate information.
  • Vana does not guarantee that AI-generated responses will always be accurate, complete, timely, or appropriate for every situation.
  • Businesses using Vana’s services are responsible for providing accurate business information, service details, pricing, availability, policies, and instructions.

3. SMS Communications

By providing a phone number and consenting to receive text messages, you agree that Vana or a business using Vana’s services may send you SMS communications related to your interaction with that business.

  • Messages may include appointment-related communications, customer service responses, missed-call text-back, and other service-related messages.
  • Message frequency varies. Message and data rates may apply.
  • You may opt out at any time by replying STOP.
  • For assistance, reply HELP or contact the applicable business.
  • Consent to receive SMS messages is not a condition of purchasing goods or services.

4. User Responsibilities

When using our website or services, you agree not to:

  • Use our services for unlawful purposes
  • Provide false, misleading, or fraudulent information
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt our services
  • Use our services to distribute spam, malicious content, or unlawful communications
  • Use our SMS services without obtaining any consent required by applicable law
  • Use our services in a manner that violates applicable telecommunications, privacy, consumer-protection, or messaging laws

5. Business Customer Responsibilities

Businesses using Vana’s services are responsible for:

  • Providing accurate business information
  • Maintaining appropriate customer consent for communications
  • Providing legally compliant opt-in and opt-out processes
  • Ensuring their messaging practices comply with applicable laws and regulations
  • Ensuring their content and services comply with applicable laws
  • Reviewing and monitoring automated communications
  • Providing accurate scheduling and availability information
  • Maintaining appropriate privacy policies and terms where required

Vana provides automation technology but does not guarantee that a customer’s particular use of the services complies with every law or regulation applicable to that customer’s business.

6. Appointments and Scheduling

Vana may facilitate appointment scheduling through integrations with calendar and scheduling services.

  • Vana does not guarantee that an appointment will always be successfully booked, maintained, or attended.
  • Businesses are responsible for maintaining accurate availability and appointment information.
  • Customers should contact the applicable business directly if they need to modify, cancel, or verify an appointment.

7. Third-Party Services

Our services may integrate with third-party platforms, including telecommunications, email, calendar, payment, hosting, artificial intelligence, and other technology providers.

Third-party services are subject to their own terms and policies. Vana is not responsible for outages, failures, changes, or limitations imposed by third-party providers.

8. Fees and Subscriptions

Business customers may be charged setup fees, recurring subscription fees, usage fees, or other charges according to their selected service package or agreement.

  • Unless otherwise stated in a written agreement, recurring services may continue until canceled.
  • Additional charges may apply for usage exceeding included service limits.

9. Service Availability

We strive to maintain reliable services but do not guarantee uninterrupted or error-free operation.

Service availability may be affected by maintenance, technical problems, internet connectivity, telecommunications providers, third-party services, or circumstances outside our reasonable control.

10. Intellectual Property

Vana’s website, software, branding, designs, documentation, and other materials provided by Vana are owned by Vana or its licensors unless otherwise stated.

You may not copy, reproduce, modify, distribute, sell, or exploit Vana’s proprietary materials without permission.

Business customers retain ownership of their own business information and content, subject to the rights necessary for Vana to provide the contracted services.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Vana Automated Solutions LLC will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to the use of our services.

To the maximum extent permitted by law, Vana’s total liability arising from a customer’s use of our services will not exceed the amount paid by that customer to Vana for the applicable services during the three months immediately preceding the event giving rise to the claim.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded or limited.

12. Indemnification

To the extent permitted by law, business customers agree to indemnify and hold harmless Vana Automated Solutions LLC and its officers, members, employees, contractors, and service providers from claims, losses, liabilities, damages, and expenses arising from:

  • The customer’s use of our services
  • The customer’s products or services
  • The customer’s violation of applicable law
  • The customer’s failure to obtain required customer consent
  • Content or information supplied by the customer
  • The customer’s violation of these Terms

13. Termination

We may suspend or terminate access to our services if a customer violates these Terms, fails to pay applicable fees, uses the services unlawfully, abuses the services, or creates a security or compliance risk.

Customers may cancel their services according to the terms of their applicable service agreement or subscription.

14. Privacy

Our collection and use of personal information is described in our Privacy Policy.

15. Changes to These Terms

We may update these Terms from time to time.

When we make changes, we will update the Effective Date above. Continued use of our services after changes become effective constitutes acceptance of the updated Terms to the extent permitted by law.

16. Governing Law

These Terms will be governed by the laws applicable in the Commonwealth of Pennsylvania, without regard to conflict-of-law principles, except where applicable law requires otherwise.

17. Contact Us

Questions regarding these Terms may be directed to: